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Alexandre DRAGUT

Joined Apr 15, 2021

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Last activity Dec 27, 2023

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ACTIVITY OVERVIEW

Latest activity by Alexandre DRAGUT

Alexandre DRAGUT created a post,

Post Q&A - Reporting and analytics

Hi,

I would like this measure "Duration before first assignment" in Business Hours.

For now, i start with this formula:

DATE_DIFF(First assignment of ticket - Horodatage], [Created tickets - Horodatage], "nb_of_hours")

 

But I don't know how to add this value.

 

Posted Aug 27, 2021 · Alexandre DRAGUT

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Alexandre DRAGUT commented,

Community comment Feedback - Ticketing system (Support)

+1

View comment · Posted Aug 27, 2021 · Alexandre DRAGUT

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Alexandre DRAGUT commented,

Community comment Feedback - Ticketing system (Support)

+1

View comment · Posted Aug 27, 2021 · Alexandre DRAGUT

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Alexandre DRAGUT commented,

Community comment Feedback - Reporting and analytics (Explore)

+1 UP 

View comment · Posted Aug 23, 2021 · Alexandre DRAGUT

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Alexandre DRAGUT created a post,

Post Q&A - Reporting and analytics

Hi,

I would like to display in one report different "total" with 3 colonns with SUM and 3 last with MED aggregator.

However, he looks like impossible for now.

Could you help me?

 

 

 

Posted Aug 12, 2021 · Alexandre DRAGUT

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Alexandre DRAGUT commented,

Community comment Feedback - Ticketing system (Support)

in May 2021, still no news from the team? I don't get the point to propose the reasons if we can't display by the triggers?

Do you take in consideration the needs of your customers?

 

thank you

View comment · Posted May 28, 2021 · Alexandre DRAGUT

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Alexandre DRAGUT commented,

Community comment Feedback - Reporting and analytics (Explore)


I'm really disappointed that Zendesk is not improving the quality of pdf prints.

This request was made a year ago and we are still in the same situation (since 23 January 2019)


this is an important feature and we got fuzzy dashboard in pdf.

 

can you prioritize this point with developers?

Thank you 

View comment · Posted Feb 14, 2020 · Alexandre DRAGUT

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