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Travel Syndication Technology

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Votes on activity by Travel Syndication Technology Recent activity Votes
  • Disable recording for overflow calls

    Not planned

    We need to disable call recording for overflow calls, since those agents cannot pause recording for PCI compliance. Is there anything on the roadmap that would allow doing so? (Without manually dis...

  • Hold timer

    Is there an app in the Marketplace that provides a hold timer that will work for Zendesk? My searches haven't found one and it seems to be something that should be fairly simple. Thank you! 

  • Update requester

    I'm trying to update the requester on open/on-hold/pending tickets for two of our customers via the API. I'm very new to doing this, though. Can that be done? Thanks!

  • Hold music feedback

    Answered

    This is feedback from one of our customers? There's a riff in it where the music dies/softens, and you think you've been disconnected or an Agent has picked up the phone (lasts about 5 seconds befo...