Manuel Breschi

1. Community
2. Feedback - Voice (Talk)
3. Average wait time message using current queue activity?

Hi Gary! I hope you are doing well! I wanted to follow up and check how things are going with the average wait time message and if you had the opportunity to test what we discussed about a few mont...

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• Manuel Breschi
• Created July 17, 2019 08:26
• 0 votes

1. Community
2. Feedback - Voice (Talk)
3. Average wait time message using current queue activity?

My pleasure - let me know how it goes! Manuel

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• Manuel Breschi
• Created March 22, 2019 13:02
• 0 votes

1. Community
2. Feedback - Voice (Talk)
3. Average wait time message using current queue activity?

Hi Gary, you could associate different Schedules to different numbers and use the Routing feature. This way you can plan your daily routing in advance just once, based on the traffic fluctuations ...

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• Manuel Breschi
• Created March 22, 2019 11:09
• 1 vote

1. Community
2. Feedback - Voice (Talk)
3. Auto Answer / Auto Accept Feature in ZD Talk

Thank you for your feedback. We are looking at the possibility to decrease the time to answer the calls for Enterprise Edition. I understand this does not answer your specific requirement, but it ...

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• Manuel Breschi
• Created March 20, 2019 09:23
• -1 votes

1. Community
2. Feedback - Voice (Talk)
3. Average wait time message using current queue activity?

Hi Gary, thanks for your feedback - definitely taken into account for the future, but there's no plan at the moment to change this. As a temporary work-around with the current set-up you could pot...

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• Manuel Breschi
• Created February 18, 2019 11:12
• 1 vote