Howard

Yes, when can we have a response? 

I also agree, the ability to auto log agents out at the end of the work day should be an option and I am disappointed that introducing this additional functionality isn't seen as a priority. 

:-(

Maybe zen would prefer us to have all our staff on zentalk, but that's not justifiable.  I can't see why this basic functionality isn't part of what otherwise is pretty cool software. A significant flaw.  

Whilst Zentalk gives us improved functionality compared with our previous telephony solution, our customer service teams are now offering our customers an inferior service to previously when we need to transfer a call to one of our many (approx 50) non customer service colleagues who are not on zentalk.

Our customers don't always dial into our business using the appropriate number, necessitating a transfer.

Our reception is manned only part time, so diverting back to reception to transfer is not always an option. doing so just adds in another touchpoint, one of the issues Zen and ourselves would want to see minimised.

We do need to transfer callers to other departments - but now having to rely on colleagues to either answer or have voicemail switched on / divert to voicemail is unreliable.

Even if they had voicemail on, this trips in only after 30 seconds, so we waste 30 valuable customer service seconds acting as a switchboard waiting for the call ti be picked-up.

This lack of basic functionality is a real issue for our agents, colleagues and customers alike so please prioritise building in the required functionality.

Please help!  Thank you