Daniel Williams

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Ability to easily report on Last Update by Assignee

This is a pretty critical function that's missing..

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• Daniel Williams
• Edited March 15, 2022 22:17
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. Getting ticket and organizational fields to contain a clickable hyperlink

Nevermind, I just tried it in a ticket instead of on an org (which is where we use them) and it does not work as described above.

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• Daniel Williams
• Created February 17, 2020 16:15
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Getting ticket and organizational fields to contain a clickable hyperlink

Hmm.. maybe try clicking out of the box afterward? This is the behavior for multi-lines in our tenant (25s video): https://drive.google.com/a/nbs-us.com/file/d/1nWiNSy4lLZgRa9Z6yijMYLvx7iM7Kf-5/vie...

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• Daniel Williams
• Created February 17, 2020 16:13
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Getting ticket and organizational fields to contain a clickable hyperlink

Hi Fabio! If you set the field type as multi line instead of a regular text field then enter a hyperlink it turns it blue and clickable without further changes or formatting.

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• Daniel Williams
• Created February 17, 2020 16:04
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Getting ticket and organizational fields to contain a clickable hyperlink

I found a work around for this. If you use the multi line field instead of the regular text field you can use hyperlinks. It ended up looking like this for us: https://drive.google.com/a/nbs-us.com...

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• Daniel Williams
• Created February 03, 2020 17:15
• 0 votes