Anthony VIOLO

Hello,

Would it be possible in zendesk explore to have access to the ticket priority information at key moments of the ticket life.
For example, in the context of an SLA, it would be nice to have the priority of the ticket at the time of the first public response. Indeed, after exchange with the customer, the priority can be modified but in explore we don't have the priority information at the time of the first public response.

Regards,

Anthony