Molly Katolas
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Total activity130
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Last activity
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Activity overview
Latest activity by Molly Katolas-
Molly Katolas commented,
Heyya - we're seeing this behavior as well. Was there ever any resolution to identify which ticket is in focus?
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Molly Katolas commented,
I requested to be added to the beta a couple of weeks ago. When should I expect to hear back?
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Molly Katolas commented,
Thanks Barry Neary - please exclude our accounts.
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Molly Katolas commented,
I was notified our account would be activated for Omnichannel routing but this article makes it sound like I have the option to simply go in and turn it off afterwards. I'm a little confused about ...
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Molly Katolas commented,
We have several mission-critical integrations with Zendesk and this makes it hard to rely on when I get error notifications from every system except Zendesk. I'd like to be able to set up the notif...
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Molly Katolas commented,
Heyya friends - we usually work with multiple screens and browsers with multiple tabs. If an agent opens a ticket and keeps the browser tab open but with another application overtop the Zendesk UI,...
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Molly Katolas commented,
We're noticing that there's no longer an option to close the ticket preview from within Slack. There used to be an x in the top left of the comment where you could close out the preview, but it's n...
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Molly Katolas commented,
Referring to "Comments by users not explicitly added to the ticket will be flagged": Was there a big UI update for this? We're seeing big red banner alerts instead of the small triangle warning ico...
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Molly Katolas commented,
We just upgraded to Agent Workspace and are noticing that if the attachment is too big and a comment is submitted, the comment is sent without the attachment. Previously, it would throw an error an...
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Molly Katolas created a post,
Permission Sets for Article Verification
Right now, only Guide Enterprise Managers can view articles that need to be verified; however, Agents can also be assigned articles. This creates confusion when an Agent gets an email that they nee...