Molly Katolas
-
Total activity108
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes40
-
Subscriptions60
Activity overview
Latest activity by Molly Katolas-
Molly Katolas commented,
Heyya friends - we usually work with multiple screens and browsers with multiple tabs. If an agent opens a ticket and keeps the browser tab open but with another application overtop the Zendesk UI,...
-
Molly Katolas commented,
We're noticing that there's no longer an option to close the ticket preview from within Slack. There used to be an x in the top left of the comment where you could close out the preview, but it's n...
-
Molly Katolas commented,
Referring to "Comments by users not explicitly added to the ticket will be flagged": Was there a big UI update for this? We're seeing big red banner alerts instead of the small triangle warning ico...
-
Molly Katolas commented,
We just upgraded to Agent Workspace and are noticing that if the attachment is too big and a comment is submitted, the comment is sent without the attachment. Previously, it would throw an error an...
-
Molly Katolas commented,
YES the new Team Member page is effectively useless to me if I can't search for users by name/email address. The workflow of searching in Support and then being redirected to the Admin Center is re...
-
Molly Katolas commented,
We love this feature and use it daily, but we're seeing that the connection breaks occasionally. We've had it happen (and resolve itself) twice in the last week or so. The agents get an error sayin...
-
Molly Katolas created a post,
Permission Sets for Article Verification
Right now, only Guide Enterprise Managers can view articles that need to be verified; however, Agents can also be assigned articles. This creates confusion when an Agent gets an email that they nee...
-
Molly Katolas commented,
I, too, received feedback from my agents that a color change for their SLA timer would be helpful when it gets to a certain point.