Molly Katolas
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Total activity98
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Last activity
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Activity overview
Latest activity by Molly Katolas-
Molly Katolas commented,
We're also seeing that sometimes when a string is copied, it doesn't paste the full string - it'll cut off at, in this case, the ampersand. This happens whether using paste as plain text or not. T...
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Molly Katolas commented,
We just upgraded to Agent Workspace and are noticing that if the attachment is too big and a comment is submitted, the comment is sent without the attachment. Previously, it would throw an error an...
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Molly Katolas commented,
Yes, this is a big pain! Is this a new bug? We just migrated to Agent Workspace and it's causing so many headaches.
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Molly Katolas commented,
YES the new Team Member page is effectively useless to me if I can't search for users by name/email address. The workflow of searching in Support and then being redirected to the Admin Center is re...
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Molly Katolas commented,
We love this feature and use it daily, but we're seeing that the connection breaks occasionally. We've had it happen (and resolve itself) twice in the last week or so. The agents get an error sayin...
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Molly Katolas created a post,
Permission Sets for Article Verification
Right now, only Guide Enterprise Managers can view articles that need to be verified; however, Agents can also be assigned articles. This creates confusion when an Agent gets an email that they nee...
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Molly Katolas commented,
I, too, received feedback from my agents that a color change for their SLA timer would be helpful when it gets to a certain point.