Molly Katolas
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Recent activity by Molly Katolas-
Heyya friends - we usually work with multiple screens and browsers with multiple tabs. If an agent opens a ticket and keeps the browser tab open but with another application overtop the Zendesk UI,...
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We're noticing that there's no longer an option to close the ticket preview from within Slack. There used to be an x in the top left of the comment where you could close out the preview, but it's n...
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Referring to "Comments by users not explicitly added to the ticket will be flagged": Was there a big UI update for this? We're seeing big red banner alerts instead of the small triangle warning ico...
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We just upgraded to Agent Workspace and are noticing that if the attachment is too big and a comment is submitted, the comment is sent without the attachment. Previously, it would throw an error an...
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YES the new Team Member page is effectively useless to me if I can't search for users by name/email address. The workflow of searching in Support and then being redirected to the Admin Center is re...
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We love this feature and use it daily, but we're seeing that the connection breaks occasionally. We've had it happen (and resolve itself) twice in the last week or so. The agents get an error sayin...
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I, too, received feedback from my agents that a color change for their SLA timer would be helpful when it gets to a certain point.