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Jesse Marion

Joined Apr 15, 2021

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Last activity Oct 27, 2021

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ACTIVITY OVERVIEW

Latest activity by Jesse Marion

Jesse Marion commented,

Community comment Feedback - Ticketing system (Support)

YES PLEASE!!! 

View comment · Posted Apr 23, 2020 · Jesse Marion

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Jesse Marion commented,

Community comment Discussion - Tips and best practices from the community

*Updated* HI @... Thank you for this article, I am experiencing an issue getting the notifications into slack which I am hoping you can help me out.

Objective: send Slack Notification for tickets with High or Urgent priority to the assignee when end-user has replied to a ticket.

I tested the Extension and received the notifier via my personal slack DM/Channel, my test ticket will send directly to me if the ticket has a MEET any condition of Assignee is Jesse Marion

 

Is there any rule/code that can DM the assignee of a ticket when the end-user replies on a ticket with Urgent/High priority? @Slack_user or something?

View comment · Posted Jan 24, 2020 · Jesse Marion

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Jesse Marion commented,

Community comment Feedback - Ticketing system (Support)

We desperately need a solution for this - we deal with photo's from customers every day and HEIC format is more common lately. I haven't been able to find any supported apps for this either.

 

Cheers

View comment · Posted Jan 21, 2020 · Jesse Marion

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Jesse Marion commented,

Community comment Q&A - Tickets and email

Upvote this! such a simple request

View comment · Posted Oct 11, 2019 · Jesse Marion

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