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Yaakov Simon's Avatar

Yaakov Simon

Joined Apr 15, 2021

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Last activity Jul 16, 2024

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ACTIVITY OVERVIEW

Latest activity by Yaakov Simon

Yaakov Simon created a post,

Post Discussion - Tips and best practices from the community

We're looking into using a Zendesk app to translate articles in our Help Center.

 

Does anyone have experience with apps or vendors that they can recommend?

 

Thanks!

Posted Jul 16, 2024 · Yaakov Simon

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Yaakov Simon commented,

Community comment Feedback - Help Center (Guide)

+1 Please add the ability to customize the Follow email templates

View comment · Posted Apr 11, 2024 · Yaakov Simon

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Yaakov Simon commented,

Community comment Feedback - Help Center (Guide)

Any updates?

View comment · Posted Jan 16, 2024 · Yaakov Simon

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Yaakov Simon commented,

CommentWorking with articles in the knowledge base

Please list the supported file types for replace media.

It would be really great if you support TXT and CSV files

View comment · Posted Oct 01, 2023 · Yaakov Simon

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Yaakov Simon commented,

CommentWorking with articles in the knowledge base

There are self-referential links in the article:

For information about attaching media to articles, see Attaching media to articles.

Also - please list supported file types for replacing media. I was quite disappointed to find out that CSV files aren't supported for replacing media

View comment · Posted Sep 19, 2023 · Yaakov Simon

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Yaakov Simon commented,

CommentWorking with articles in the knowledge base

When you use the Replace media option, does the URL for the attachment stay the same?

Can I change the file name?

For example, if I have PDF v1.1, and now I want to replace it with PDF v1.2

  • Can I replace the media with the new file name?
  • When I replace the media with v1.2 - does the URL stay the same? (maybe a customer wants to run a script with the URL)

View comment · Posted Sep 04, 2023 · Yaakov Simon

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Yaakov Simon created a post,

Post Feedback - Community Forums (Gather)

We need to customize the emails that are sent out for the Gather module, and to respond to posts via email.

These are critical and basic functionalities that we need on a daily basis. When are you planning to support email features for Gather?

Posted Jan 21, 2020 · Yaakov Simon

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Yaakov Simon commented,

Community comment Feedback - Ticketing system (Support)

Without this basic functionality, it is very difficult to use Gather in our organization.

What is the ETA to provide this feature?

View comment · Posted Jan 21, 2020 · Yaakov Simon

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Yaakov Simon commented,

Community comment Feedback - Community Forums (Gather)

Any updates? We really need Zendesk to improve the functionality of this feature.

View comment · Posted Jan 12, 2020 · Yaakov Simon

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