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Yaakov Simon
Joined Apr 15, 2021
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Last activity Jul 16, 2024
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Latest activity by Yaakov Simon
Yaakov Simon created a post,
We're looking into using a Zendesk app to translate articles in our Help Center.
Does anyone have experience with apps or vendors that they can recommend?
Thanks!
Posted Jul 16, 2024 · Yaakov Simon
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Yaakov Simon commented,
+1 Please add the ability to customize the Follow email templates
View comment · Posted Apr 11, 2024 · Yaakov Simon
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Yaakov Simon commented,
Any updates?
View comment · Posted Jan 16, 2024 · Yaakov Simon
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Yaakov Simon commented,
Please list the supported file types for replace media.
It would be really great if you support TXT and CSV files
View comment · Posted Oct 01, 2023 · Yaakov Simon
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Yaakov Simon commented,
There are self-referential links in the article:
For information about attaching media to articles, see Attaching media to articles.
Also - please list supported file types for replacing media. I was quite disappointed to find out that CSV files aren't supported for replacing media
View comment · Posted Sep 19, 2023 · Yaakov Simon
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Yaakov Simon commented,
When you use the Replace media option, does the URL for the attachment stay the same?
Can I change the file name?
For example, if I have PDF v1.1, and now I want to replace it with PDF v1.2
- Can I replace the media with the new file name?
- When I replace the media with v1.2 - does the URL stay the same? (maybe a customer wants to run a script with the URL)
View comment · Posted Sep 04, 2023 · Yaakov Simon
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Yaakov Simon created a post,
We need to customize the emails that are sent out for the Gather module, and to respond to posts via email.
These are critical and basic functionalities that we need on a daily basis. When are you planning to support email features for Gather?
Posted Jan 21, 2020 · Yaakov Simon
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Yaakov Simon commented,
Without this basic functionality, it is very difficult to use Gather in our organization.
What is the ETA to provide this feature?
View comment · Posted Jan 21, 2020 · Yaakov Simon
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Yaakov Simon commented,
Any updates? We really need Zendesk to improve the functionality of this feature.
View comment · Posted Jan 12, 2020 · Yaakov Simon
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