AL
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Total activity17
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Last activity
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Member since
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Following0 users
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Votes3
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Activity overview
Latest activity by AL-
AL created a post,
Pre-canned answer after May I speak with a human being
We have an issue when the user asks this from the answer bot that is created with flow builder:"I would like to speak with a customer service representative" The bot answers "I didn't get that. Try...
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AL commented,
Thanks Mohammed. And I agree. This is so basic it should have been part of the first release of flow builder.
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AL commented,
Hi Nicole, Thank you for the update. I'm looking forward to seeing this feature added to the flow builder soon. Thanks, Pertti
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AL commented,
Hi Nicole, I understand the idea of collecting votes for these, but the downside is that you may miss other requests that are asking the same, which I have seen on the channel. Also, I find it inte...
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AL commented,
Hi Nicole, Sure thing. 1. Your question: Why you need these functions? ANSWER: We use currently only email support. No chat and no phone support. We would like to have the flow builder to first pr...
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AL commented,
There should be no option to talk to a human or chat. This should be configurable in the flow builder settings.
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AL commented,
We need the same feature. We use currently only email support. No chat and no phone support. We would like to have the flow builder to propose article from our knowledge base to the user as the fi...
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AL created a post,
Feature request: Flow Builder - ask customer to submit ticket if no article is found
We use currently only email support. No chat and no phone support. We would like to have the flow builder to propose article from our knowledge base to the user as the first step. Then, if the use...
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AL commented,
Can you please add guidance for "Tags" - this is not mentioned in this article. But there is a "Tags" line in our list of Events. For example, it would be helpful to understand how to find a tag th...