AL
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Recent activity by AL-
Pre-canned answer after May I speak with a human being
We have an issue when the user asks this from the answer bot that is created with flow builder:"I would like to speak with a customer service representative" The bot answers "I didn't get that. Try...
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Feature request: Flow Builder - ask customer to submit ticket if no article is found
We use currently only email support. No chat and no phone support. We would like to have the flow builder to propose article from our knowledge base to the user as the first step. Then, if the use...