
Kelly Johnson
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Total activity25
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Last activity
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Member since
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Following0 users
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Votes6
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Subscriptions16
Activity overview
Latest activity by Kelly Johnson-
Kelly Johnson commented,
Will this include historical data that shows the number of calls waiting in queue either on-hold or waiting for a callback for queues? I'm looking for analytics against the highest points of the da...
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Kelly Johnson commented,
I would like to see this as well. This could show us how many people were logged in at any given interval AND available to accept an inbound call. It would be very helpful in figuring out where we...
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Kelly Johnson commented,
I was just asked if we could report on our Macro usage either in Explore or Insights. Is this on the radar?