Erika Nickel
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Last activity
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Activity overview
Latest activity by Erika Nickel-
Erika Nickel commented,
+1 We would be very interested in this too. We are in the process of migrating our knowledge base and while there might be an option to import users in bulk, it would be much easier for everyone ...
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Erika Nickel commented,
For some reason name are not showing up for me. Is there any specific setting I should check for in the users?
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Erika Nickel commented,
If I type a name the same options as before show up. As for the plan, I am not sure. I know we are on Enterprise.
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Erika Nickel commented,
I thought the same and I tried editing the Trigger but I am not seeing an option to select a specific user or email address
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Erika Nickel created a post,
How to customize email notifications when a ticket is created
AnsweredHello everyone, We currently use the Zendesk Guide as our internal knowledge base and End-users submit tickets when a new article is requested or they detect information that needs to be updated/co...