Chad Dodds
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Total activity28
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Last activity
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Activity overview
Latest activity by Chad Dodds-
Chad Dodds commented,
@..., I think your radio buttons can be eliminated with a couple of notes and a behavior clarification for checkbox #2 to preserve the assigned agent: checking it would require and also auto-check ...
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Chad Dodds created a post,
Need trigger condition to detect when email is received at multiple support addresses
We have several teams operating in Zednesk Support from technical support to equipment service to order management. Our customers sometimes email us and place multiple different support address on ...
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Chad Dodds commented,
Thanks for the article Amanda. I'm sure the method works well, but I am not willing to create or maintain a trigger for each agent in our Zendesk as we have nearly 80 of them and the list is not al...
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Chad Dodds commented,
Any updates on this? It seems like the follow-up ticket should at least be assigned to the same group as before, if not the specific agent.
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Chad Dodds created a post,
Need a placeholder for satisfaction reason
Not plannedHello, I would like to request that you add a placeholder for the customer satisfaction bad rating reason. We use a trigger to notify all team leads when a bad rating is received. This notification...