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Tracy Scobba

Joined Apr 15, 2021

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Last activity Apr 25, 2024

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ACTIVITY OVERVIEW

Latest activity by Tracy Scobba

Tracy Scobba commented,

CommentBusiness rules

Does a ticket that moves from Pending to Closed count in the dataset "Solved Tickets" even though the ticket was never in a Solved state?

View comment · Posted Oct 28, 2022 · Tracy Scobba

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Tracy Scobba commented,

CommentHow to customize the theme of the help center

Has anyone got this error after making the changes to the java script? What's weird is that I don't get the error if I'm not logged in but I do if I am.

View comment · Posted Nov 03, 2021 · Tracy Scobba

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Tracy Scobba commented,

CommentHow to customize the theme of the help center

Thanks, Sam but I worry about using the HTML target that will be going away. Can I do the same thing with a Web Hook?

View comment · Posted Nov 03, 2021 · Tracy Scobba

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Tracy Scobba commented,

CommentHow to customize the theme of the help center

What happened to all of the older comments on this topic? I'm looking for information on how to pull custom field text into my subject, and I believe it used to be here. Plus, I've done some searching in Google and several hits show as "page doesn't exist." Did Zendesk do a clean-up? I miss the old content.

View comment · Posted Oct 27, 2021 · Tracy Scobba

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Tracy Scobba commented,

Community comment Feedback - Help Center (Guide)

Yikes, Zendesk... This is just embarrassing. I had no idea the followers weren't notified when the article was updated. That's just silly.

View comment · Posted Jan 13, 2021 · Tracy Scobba

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Tracy Scobba commented,

Community comment Feedback - Ticketing system (Support)

Me too.

View comment · Posted Jul 22, 2020 · Tracy Scobba

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Tracy Scobba commented,

Community comment Q&A - Talk and text

We would really like to remind callers periodically that they can leave a voicemail or a callback during the hold music ... I see that we could record custom hold music with the prompts interspersed, but an option in Zendesk to play the voicemail and callback prompts periodically would be ideal.

View comment · Posted May 20, 2019 · Tracy Scobba

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