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Tracy Scobba
Joined Apr 15, 2021
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Last activity Apr 25, 2024
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Latest activity by Tracy Scobba
Tracy Scobba commented,
Does a ticket that moves from Pending to Closed count in the dataset "Solved Tickets" even though the ticket was never in a Solved state?
View comment · Posted Oct 28, 2022 · Tracy Scobba
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Tracy Scobba commented,
Has anyone got this error after making the changes to the java script? What's weird is that I don't get the error if I'm not logged in but I do if I am.
View comment · Posted Nov 03, 2021 · Tracy Scobba
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Tracy Scobba commented,
Thanks, Sam but I worry about using the HTML target that will be going away. Can I do the same thing with a Web Hook?
View comment · Posted Nov 03, 2021 · Tracy Scobba
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Tracy Scobba commented,
What happened to all of the older comments on this topic? I'm looking for information on how to pull custom field text into my subject, and I believe it used to be here. Plus, I've done some searching in Google and several hits show as "page doesn't exist." Did Zendesk do a clean-up? I miss the old content.
View comment · Posted Oct 27, 2021 · Tracy Scobba
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Tracy Scobba commented,
Yikes, Zendesk... This is just embarrassing. I had no idea the followers weren't notified when the article was updated. That's just silly.
View comment · Posted Jan 13, 2021 · Tracy Scobba
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Tracy Scobba commented,
Me too.
View comment · Posted Jul 22, 2020 · Tracy Scobba
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Tracy Scobba commented,
We would really like to remind callers periodically that they can leave a voicemail or a callback during the hold music ... I see that we could record custom hold music with the prompts interspersed, but an option in Zendesk to play the voicemail and callback prompts periodically would be ideal.
View comment · Posted May 20, 2019 · Tracy Scobba
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