Kelsey H
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Last activity
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Activity overview
Latest activity by Kelsey H-
Kelsey H commented,
There is a unique quirk to skill based routing where if it will go to any skill if a group is offline or fully served, right?
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Kelsey H commented,
Thanks David. Hadn't considered it might be local. For point 1, it's been saved for the past few months. And for a while it seemed to work, but has recently come back. I've double checked and it ha...
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Kelsey H commented,
Very well said and explained. I have a similar config to you and the exact same problem. Brought this up to Support and was told that if any agent is online, it seems that it will treat the whole w...
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Kelsey H created a post,
Why does the alarm siren go off every time I connect even if I have it disabled?
AnsweredThis siren has shaved years off my life as I nearly have a heart attack every time it goes off. It's part of our agent onboarding to change the sound or remove it. And I can confirm the the sound i...
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Kelsey H commented,
Hey guys, assuming the beta is still on hold?