Kelsey H

1. Community
2. Zendesk Suite Q&A
3. Department Offline Status

There is a unique quirk to skill based routing where if it will go to any skill if a group is offline or fully served, right? 

• View comment
• Kelsey H
• Created September 25, 2019 17:21
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Why does the alarm siren go off every time I connect even if I have it disabled?

Thanks David. Hadn't considered it might be local. For point 1, it's been saved for the past few months. And for a while it seemed to work, but has recently come back. I've double checked and it ha...

• View comment
• Kelsey H
• Created September 25, 2019 15:28
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Department Offline Status

Very well said and explained. I have a similar config to you and the exact same problem. Brought this up to Support and was told that if any agent is online, it seems that it will treat the whole w...

• View comment
• Kelsey H
• Created September 24, 2019 17:19
• 0 votes

1. Community
2. Feedback - Help Center (Guide)
3. Implementing a search results sidebar filter like Zendesk's

Hey guys, assuming the beta is still on hold? 

• View comment
• Kelsey H
• Created December 10, 2018 19:59
• 0 votes