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Melody Claassen
Joined Apr 15, 2021
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Last activity Oct 22, 2021
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Latest activity by Melody Claassen
Melody Claassen created a post,
Post Feedback - Ticketing system (Support)
It's frustrating that follow-up tickets are always marked as web, even though they're often replied to emails or other channels. So this inflates the data a bit when trying to look at volume by channel. It would be ideal if it could be tagged more accurately to show the channel that the customer responded in instead of defaulting to web.
Posted Sep 16, 2019 · Melody Claassen
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