Jake Edwards
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Total activity49
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Last activity
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Member since
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Following0 users
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Votes14
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Activity overview
Latest activity by Jake Edwards-
Jake Edwards commented,
The Agent Workspace view takes this backwards as the default is now set globally and doesn't respect the type of ticket (private vs public) as the previous interface did: If it's a private ticket...
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Jake Edwards commented,
Still no love for Requester column? That's one of the last columns for parity with current experience.Requester is useful for Requests I'm CC'd on and Organizational Requests.
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Jake Edwards commented,
Gorka Cardona-Lauridsen, sorry for the multiple posts, but the feedback keeps rolling in! It seems end users can no longer filter/see Status on their side? This is also a missing feature that was t...
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Jake Edwards commented,
Gorka Cardona-Lauridsen thanks. Yes, our request (understandably) wouldn't make sense from the My Requests screen, but definitely does from Requests I'm CC'd On and Organization Requests one, so as...
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Jake Edwards commented,
Cool. Long overdue. Where do we provide feedback? Our customers constantly ask for exports of this list.
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Jake Edwards commented,
Ironic, considering Zendesk is a Litmus user ;)
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Jake Edwards commented,
I've raised this with Zendesk multiple times since 2018 and still haven't had a clear resolution #3702178 and #6353423 It seems to happen more for wide images. It also happens in Litmus with testin...
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Jake Edwards commented,
Ooh, progress, fabulous! This would be a big solve for us.
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Jake Edwards commented,
Looking for a B2C Azure AD support also.
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Jake Edwards created a post,
Bulk Edit Ticket Requester
Requesters/End-Users leave organizations all the time. If someone has many tickets open, it's time consuming to go through each one and change each one manually. The standard Bulk-Edit dialog shoul...