CX Fort Ltd.
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Last activity
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Activity overview
Latest activity by CX Fort Ltd.-
CX Fort Ltd. created a post,
Channel Framework - channelback respoonses are being sent as email
Hi, We recently integrated two custom channels using the channel framework. When a ticket is created, if the end-user account is also populated with an email address, we see 3 comment options. Thes...
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CX Fort Ltd. commented,
Hi, Is there any hope to get this feature in Zendesk? Queue prioritization and the solution suggested by the porduct manager above is two different things. Contact centers usually use a dedicated ...