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Nick Sauvé
Joined Apr 15, 2021
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Last activity Oct 22, 2021
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Latest activity by Nick Sauvé
Nick Sauvé commented,
Gah, thanks Dwight! Can't believe I overlooked that but I appreciate the quick response!
View comment · Posted Jan 22, 2021 · Nick Sauvé
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Nick Sauvé commented,
Hey all! If I set this up while logged into my account in our company Zendesk instance, and I leave the company and my account in Zendesk is deactivated, will that break the oauth connection between Salesforce and Zendesk?
View comment · Posted Jan 22, 2021 · Nick Sauvé
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Nick Sauvé commented,
I'd like to add an upvote to this too. I know that we can use Tags to report out beyond the basic 30 days, but tags are a fairly unmanageable solution for this sort of reporting.
View comment · Posted Feb 20, 2020 · Nick Sauvé
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Nick Sauvé commented,
I would love to see this too! Especially since we use this functionality within Insights currently!
View comment · Posted Nov 11, 2019 · Nick Sauvé
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Nick Sauvé created a post,
Hey all,
It would be really great to be able to create a Custom Columns within Ticket Views so that we could make something more specific to our needs. I feel like using logic similar to the Explore query functionality would be great and relatively straightforward, but would be really helpful.
For example, I'd love to have a Column in my Ticket Views that was "Latest update by assignee/requester" so that we could see when a ticket was last updated by a person and is close to Pending out (we pend our tickets out after a time of no answer from the assignee). The closest Column to that currently is "Latest Update" but that includes Zendesk automations that we have set up too, so isn't exactly what we're looking for.
I know that we can get around this by using the "Latest update by assignee" and "Latest update by requester" options, but we're already at the maximum number of Columns that we can enable, so that's not an option for us either.
Thanks all!
Posted Sep 06, 2019 · Nick Sauvé
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