Hey all,

It would be really great to be able to create a Custom Columns within Ticket Views so that we could make something more specific to our needs. I feel like using logic similar to the Explore query functionality would be great and relatively straightforward, but would be really helpful.

For example, I'd love to have a Column in my Ticket Views that was "Latest update by assignee/requester" so that we could see when a ticket was last updated by a person and is close to Pending out (we pend our tickets out after a time of no answer from the assignee). The closest Column to that currently is "Latest Update" but that includes Zendesk automations that we have set up too, so isn't exactly what we're looking for.

I know that we can get around this by using the "Latest update by assignee" and "Latest update by requester" options, but we're already at the maximum number of Columns that we can enable, so that's not an option for us either.

Thanks all!