ccoughlan

Apologies for the radio silence. While this is something that is clearly important to your workflows, it's also something we have needed to very carefully consider. 

I'm happy to tell you that introducing select functionalities from Talk into the Support mobile apps is something we're actively pursuing now. While I can't give you exact timeframes, if you're a Support Android customer, you'll already see that we've released the first of such features "Agent Status control" recently. You can find out more about that here: https://play.google.com/store/apps/details?id=com.zendesk.android

This will follow for iOS in the next quarter and we'll continue investing time into Talk features for mobile in 2020.

If you'd like to share more detailed feedback regarding Talk usage and mobile for your workflows and use cases feel free to contact me on chrisc@zendesk.com