Keith Roe

Jonathan Perel said:  "Not sure why it hasn't been done yet."

Maybe they can't keep developers.  I can see someone CC'ing co-workers on tickets so they can help and those co-workers don't even know because they don't have an easy way to see ALL their tickets.

I'd be curios to know what Zendesk uses as their internal ticketing system.  Makes me wonder if they eat their own dog food!

...working on the chain gang...

Things would be so much easier to find tickets I have been CC'd on!!

For me, I work with multiple teams to work tickets as well as my own (the ticket is assigned to the lead tech and they ask for assistance as needed by adding others as a CC).  Any time I want to find the tickets I am involved in, I should be able to click on a view to see all the tickets I am cc'd on, that are open, where I am not the submitter and is assigned to someone other than myself.  This is way beyond the functionality afforded in the user profile and is desperately missing from the product's functionality.

At any given time, I may have 15 tickets of my own open or pending.  Since I do not live inside of Zendesk, I like to be notified when someone updates one of my tickets, so I put myself as the CC.  So, currently, there are 16 tickets where I am CC'd on that are open or pending.  Of those, I only need to know about 3 of them.  To find them, I have to look down the list to find where I am not the assignee and scan over to the subject to see if that is the one I need to work on or if it has been worked on before and I am no longer needed on it and can remove myself from the CC.

Also, why not give us a single place to click (on a view) instead of clicking on Profile / View Profile / CCs...  Then go back to our own view...