McCabe Tonna

1. Community
2. Zendesk Suite Q&A
3. How can you set the "from" address for outbound emails?

I was able to use Colin's suggestion and with some tweaks got it working perfectly. This was so we can use triggers/automations to bulk notify people from a no-reply email address. We use our no-re...

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• McCabe Tonna
• Created June 13, 2019 15:34
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. [Zendesk Support API] How to get the types of the fields properly?

The default fields type follow their title Subject = subject, description = description, status = status, group = group.. etc All custom fields follow those field types listed above. Do you have an...

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• McCabe Tonna
• Created April 23, 2019 21:17
• 0 votes

1. Community
2. Discussion - Tips and best practices from the community
3. [Gather] Adding agent badge in Communities

Okay I got it working. This was for articles (article_page,hbs) where the class is known as "comment-author".   Added this to the script.js file(plain text to add at bottom) the css   and I didn'...

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• McCabe Tonna
• Created April 23, 2019 21:06
• 0 votes

1. Community
2. Discussion - Tips and best practices from the community
3. [Gather] Adding agent badge in Communities

@jeremy  I'm trying to see if i can replicate the correct and your issue Seeing if anyone who has implemented this recently can help out   update: i see the script.js isn't passing the data (modera...

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• McCabe Tonna
• Created April 23, 2019 18:23
• 0 votes

1. Community
2. Discussion - Tips and best practices from the community
3. [Gather] Adding agent badge in Communities

@Jeremy, Makes sense.  If you're saying everyone who comments gets the tag, that means it's always True. Can you try updating it from -1 to 0? 

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• McCabe Tonna
• Created April 23, 2019 16:38
• 0 votes

1. Community
2. Discussion - Tips and best practices from the community
3. [Gather] Adding agent badge in Communities

@Jeremy Robinson  I haven't tested this, but wouldn't this always be true? if ($.inArray($.trim($(this).text()), moderators) > -1)  

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• McCabe Tonna
• Created April 23, 2019 16:10
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. [Zendesk Support API] How to get the types of the fields properly?

I'm not sure I follow What do you see when you enter yourzendesksite.com/api/v2/ticket_fields.json ? And what are you expecting to see    

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• McCabe Tonna
• Created April 23, 2019 14:56
• 0 votes

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2. Zendesk Suite Q&A
3. How do I remove the full thread from each response?

HI Laura, In your triggers, swap the placeholders that state {{ticket.public_comments_formatted}} to {{ticket.latest_public_comment_formatted}} I believe that will solve your issue. Also, I high...

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• McCabe Tonna
• Created July 06, 2015 17:15
• 1 vote

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2. Zendesk Suite Q&A
3. View of Internal Notes

I'm a little confused - Are you saying anytime you update the ticket, you are removing the tag?

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• McCabe Tonna
• Created March 22, 2015 00:57
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. View of Internal Notes

I put some thought into this. 1. You can create a trigger that adds a tag, every time a private comment is made. 2. Create a view to search for that tag 3. Create a second trigger that removes t...

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• McCabe Tonna
• Created March 19, 2015 18:54
• 0 votes