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Candice Klarich
Joined Apr 15, 2021
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Last activity Mar 18, 2024
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Latest activity by Candice Klarich
Candice Klarich commented,
Katharina Huber for "App ID" when adding the account, that's the application ID from Google Play store for your app (visit the app on the Play Store in a browser and you'll see the app ID in the URL). Not the Zendesk App ID.
View comment · Posted Dec 11, 2023 · Candice Klarich
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Candice Klarich commented,
Katharina Huber I'm currently on day 16 of dealing with this, hopefully it'll be resolved soon so that it won't take as long for you or others.
View comment · Posted Dec 06, 2023 · Candice Klarich
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Candice Klarich commented,
If the language they use is pretty consistent perhaps you can set up triggers to filter those tickets.
But yes, I also wish we could ban IP addresses from support, not just chat. Having to see the ticket, then un-suspend the banned account then merge the accounts together then re-suspend is a big waste of time.
View comment · Posted May 05, 2020 · Candice Klarich
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Candice Klarich commented,
Nice!
Some of our team members just use hotkeys / keyboard shortcuts, if anyone's not aware those are available.
View comment · Posted Jul 13, 2018 · Candice Klarich
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