Victoria Brearton

1. Agent guide
2. Additional ticket channels
3. Using ticket tabs to manage conversations

Adding +1 to all the above comments. The subject of the ticket is signfacntly more useful to our agents than the customer name. We receive 100+ tickets a day - there's no way my agents can quickly ...

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• Victoria Brearton
• Created February 02, 2022 14:28
• 8 votes

1. Community
2. Feedback - Voice (Talk)
3. Auto Logout from Talk (Agent forgets to logoff at end of shift)

I agree that this is a big miss on ZD Talk. It's a basic call-center necessity. I'm surprised this request hasn't received any traction.

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• Victoria Brearton
• Created January 02, 2020 20:19
• 1 vote

1. Community
2. Feedback - Voice (Talk)
3. Call Routing to Agents more than once

I agree 100% that this needs to be an option. I have a small team, particularly at night, and it's vital that we have the option to have a call re-route to an agent that mistakenly missed the call....

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• Victoria Brearton
• Created August 27, 2019 17:34
• 5 votes