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Sandra M

Joined Apr 15, 2021

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Last activity Oct 27, 2021

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ACTIVITY OVERVIEW

Latest activity by Sandra M

Sandra M commented,

Community comment Feedback - Help Center (Guide)

Thanks for the update, although this was promised to be in the roadmap 2 years ago so having to wait another 9 months is not really acceptable.  The current solution is not scalable for multi white-label brands

View comment · Posted Jun 14, 2018 · Sandra M

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Sandra M commented,

Community comment Feedback - Help Center (Guide)

+1 have multi brands with whitelabel products, helpcenters are almost identical but need to be branded differently just need to copy one helpcenter to another brand and make a few changes here and there.  Really need this to prevent overload of work

View comment · Posted Apr 12, 2017 · Sandra M

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Sandra M commented,

Community commentDiscussion - Zendesk on Suite best practices

Hello

We do not currently use the "Play" button but might consider doing so...  Some questions

1) This only looks at "unassigned" tickets -> if one agent has more open tickets than another, is this taken into account in any way

2) We have some different language skills in our team, everyone speaks English but some Spanish and others French...  These need to be "cherry picked" how does this system take skills into account?

3) Lunch...  If a team member stops for launch how do they stop the flow of tickets...

Thanks

 

View comment · Posted Jul 13, 2016 · Sandra M

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