Niels
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Last activity
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Activity overview
Latest activity by Niels-
Niels created a post,
Run a report on "tickets submitted with checkbox ticked"
AnsweredHi, Some tickets are escalated using a checkbox in our ticket fields. I would like to run a report where I can see for each month, how many tickets were updated, that initially did NOT have the che...
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Niels commented,
A +1 from my side as well; would like to have a simple metric of "hours online" or "available" in Support