Johannes

@... Brilliant! Thanks for this!

I managed to create a workaround for this by using Macro, Triggers and email:

1. Create a new macro to add tag (e.g. Email-Me-Public / Email-Me-Private)

2. Create a new trigger that will check the above macro and send an email to the current user (with or without private comments)

Note:

- use {{ticket.public_comments_formatted}} to show public comments only

- use {{ticket.comments_formatted}} to show private comments

3. Once you receive the email, print it.

Hi,

It would be nice to be able to print ticket without showing internal note / internal comment.

Thanks

+1 to this functionality

I want ticket that has specific tag to exclude emailing users in the CC field (please refer to request #557405 for detail example)