Johannes

1. Community
2. Feedback - Ticketing System (Support)
3. Ability to print ticket without internal note/comment

@... Brilliant! Thanks for this!

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• Johannes
• Created June 29, 2020 03:58
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Ability to print ticket without internal note/comment

I managed to create a workaround for this by using Macro, Triggers and email: 1. Create a new macro to add tag (e.g. Email-Me-Public / Email-Me-Private)   2. Create a new trigger that will check t...

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• Johannes
• Created August 18, 2019 23:09
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Add 'Remove cc' trigger/automation action

+1 to this functionality I want ticket that has specific tag to exclude emailing users in the CC field (please refer to request #557405 for detail example)

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• Johannes
• Created November 22, 2013 00:23
• 0 votes