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1. Guide
2. ...
3. Working with articles in the knowledge base
4. Scheduling articles for publishing and unpublishing

We'd love the ability to schedule an article to publish with more specificity than the current "on-the-hour" intervals.  We have campaigns, partnerships, and special events that occasionally launch...

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• DonorsChoose
• Created April 08, 2021 17:42
• 2 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Restriction on individual tickets or groups

Just +1'ing everyone else here.  This would be a helpful feature for us and it would be great to hear an update from the Zendesk team, since it has been a couple of years!

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• DonorsChoose
• Created March 25, 2021 21:10
• 0 votes

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Explore report on macro usage

Plus one to many of the comments here.  Measuring macros is an important quantifiable insight into our business and would be helpful to have!

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• DonorsChoose
• Created May 07, 2019 14:32
• 1 vote