Jacques van Rensburg

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3. New ticket via email is created as private comment?

Thanks Cheeny Aban!Did not see this specific one in my searches. This helps plenty.

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• Jacques van Rensburg
• Edited July 14, 2022 17:48
• 0 votes

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3. Using the knowledge base in Help Center
4. Moderating end-user content

Hi ThereIs there a way to see who approved a comment?Also, a way to see which users are following 'moderate content'Thx

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• Jacques van Rensburg
• Edited April 05, 2022 08:52
• 0 votes

1. Community
2. Tips from users - Zendesk Suite
3. Expanding images in Help Center articles

I'm revisiting this solution and the original still does not work.Tried the one from @... and still no go.However, I found this article from zenplates and they noted that 'Display unsafe html' must...

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• Jacques van Rensburg
• Created January 20, 2021 20:17
• 0 votes

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2. Tips from users - Zendesk Suite
3. Expanding images in Help Center articles

Hi @...Some feedback:I've removed and copied the links back into document_head.hbsIn script.js I checked everything is correct, but removed and copied everything back in again.Added class="fancybox...

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• Jacques van Rensburg
• Created February 13, 2020 13:57
• 0 votes

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2. Tips from users - Zendesk Suite
3. Expanding images in Help Center articles

Yes, all appeared to be correct at the time.I'll try setting up again when I have a moment

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• Jacques van Rensburg
• Created February 12, 2020 14:20
• 0 votes

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2. Tips from users - Zendesk Suite
3. Expanding images in Help Center articles

I have implemented this for on of my articles which worked. After updating the article with a new image, I noticed it no longer expands. Double checked that the class was added but still no go.We d...

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• Jacques van Rensburg
• Created February 12, 2020 07:32
• 0 votes

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2. Tips from users - Zendesk Suite
3. Expanding images in Help Center articles

Thanks. Had a quick look and see some options that should work :)

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• Jacques van Rensburg
• Created August 23, 2019 07:23
• 0 votes

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2. Tips from users - Zendesk Suite
3. Expanding images in Help Center articles

Nice one Joshua. Works great!How can I add a hover note or something to say press esc to close?

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• Jacques van Rensburg
• Created August 15, 2019 14:43
• 0 votes

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2. Tips from users - Zendesk Suite
3. Help Center – Adding icons into your theme

Thanks Brett. This is a side project so on the back burner for now.I'll go through all the docs you listed when I can allocate some time again (we have RnI Friday's after each sprint, so hopefully ...

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• Jacques van Rensburg
• Created August 14, 2019 07:18
• 0 votes

1. Community
2. Tips from users - Zendesk Suite
3. Help Center – Adding icons into your theme

Anyone managed to get this to work as per this question? https://support.zendesk.com/hc/en-us/community/posts/203458726/comments/360002248567Trying to add icons in the Section.Category page, simila...

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• Jacques van Rensburg
• Created August 02, 2019 09:53
• 0 votes