Thanks for a useful post.

Vlad: it has been a while since 2018 now, and this question is related to Emmas post regarding having the tickedid displayed to the the end user after the ticked is submitted.

What we are looking for:

Instead of a pop-up, redirect the user to a confirmation page using the same template.

Ticked id created is displayed

And email used is displayed.

Since Zendesk does not provide a "confim your email" field, we often see typos in that field, and that is why displaying both email that is used and ticked id nr would be a Nice addon.

Best regards,

Tony