Tony Jansson
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Total activity51
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Last activity
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Activity overview
Latest activity by Tony Jansson-
Tony Jansson commented,
+1 for dark mode
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Tony Jansson commented,
Hi,I am trying to create a report that counts tickets created in the original group A, before the ticket is updated in any other group.Using the standard "Created" for groups, seems to track the la...
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Tony Jansson commented,
For any of you that have been moved over to Zendesk Wordspace, have it been possible for you to go back to the old UI awaiting Zendesk to fix the current issues?
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Tony Jansson commented,
Soon we are forced over to the Work Space (late September), and this pain point discussed here is what makes us hope it is fixed before the forced change is set in place. Nice to see that Zendesk ...
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Tony Jansson commented,
Thanks for helping out Brandon Tidd☺️1) Are you talking about custom fields in that sense? Not all tags have a custom field, but i might have misunderstood you as well.2) I first created a report, ...
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Tony Jansson commented,
Hi community!I have crated my first report that search for tags,I have 2 things i wonder of:1) Those tags are connected to "categories" within our support team. Lets say "tag_ice" is for "Ice Cream...
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Tony Jansson commented,
Thanks for a useful post. Vlad: it has been a while since 2018 now, and this question is related to Emmas post regarding having the tickedid displayed to the the end user after the ticked is submi...
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Tony Jansson created a post,
After a ticket is submitted - How to change the "Your request was successfully submitted"?
AnsweredHi,When a end user uses the contact form and submits a ticket, a little pop-up window says "Your request was successfully submitted".Do anyone know if its possible to:1. Let the user go to a new la...
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Tony Jansson commented,
Thanks Vlad! Just pasted it at the bottom and it worked :)
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Tony Jansson commented,
Hi,Is it possible to limit the results to be for example maximum 3 results for suggested articles?Best Regards,Tony