Mauricio Oliveira

Hi Kyle,

I've tried a few queries to obtain the suspended list and couldn't make it work. I have also opened a ticket, tried a few suggestions (like those you listed) and no success. The answer they gave me in the end was:

"I would recommend getting a full list of users using the UsersAPI endpoint, and then using a script to parse the users down to only those who have suspended:true."

So, if nothing has changed since then (that answer was from March 20th, 2016), I think that is the only way for now.

Kind regards.

+1 to this.

I have Salesforce controlling my user base and it should be the main system getting updates on Contacts data, including activation/suspension to Zendesk. However, sometimes our agents get creative and suspend them in Zendesk directly, so data gets inconsistent between the two systems.

I have a bunch of scripts that run periodically and I wanted to created a new one that gets the list of suspended users in Zendesk and updates their records in Salesforce for data consistency. But apparently there is no way to get this list through the REST API other than getting the whole list of users and filtering them afterwards, which is a costly operation for periodic scripts.

Having a way to already obtain that list through an API call would be great.

+1