Support Department
-
Total activity31
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes13
-
Subscriptions13
Activity overview
Latest activity by Support Department-
Support Department commented,
Hi Austin, Thank you for the answer. In our case we have some specific article links embedded and which show up when typical keywords are in the request (used liquid for that). Haven't tried Goo...
-
Support Department commented,
I have added links to KB articles in automated replies to customers. But I never know if the requester clicked the link. Is there any way or trick with liquid to find out whether this link has been...
-
Support Department commented,
Hi, I want to use {{answer_bot.article_count}} and {{answer_bot.article_list}} in a Notify Target action. As I understand all triggers that are to fire upon the same triggering event are evaluated ...
-
Support Department commented,
It's working! Thanks a lot!
-
Support Department commented,
This sounds way better than closing a ticket. However, I'm not getting it work. What do I have to set as attribute to get a Private (internal) comment?