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James Crawford

Joined Apr 15, 2021

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Last activity Oct 27, 2021

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ACTIVITY OVERVIEW

Latest activity by James Crawford

James Crawford created a post,

Post Feedback - Reporting and analytics (Explore)

It is a basic offering in any telephony system to track time in agent status.  Not having this ability is detrimental to productivity statistics.  Please add the ability/forward the info to explore so this can be tracked.  Having the option to select away, but no way to track it makes it no different than offline. 

Posted Jul 31, 2019 · James Crawford

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