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James Crawford

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Latest activity by James Crawford
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    James Crawford created a post,

    Away status and reporting

    Planned
    1. Community
    2. Feedback - Reporting and analytics (Explore)

    It is a basic offering in any telephony system to track time in agent status.  Not having this ability is detrimental to productivity statistics.  Please add the ability/forward the info to explore...

    • James Crawford
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    • 10 votes