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Austin Vieth's Avatar

Austin Vieth

Joined Apr 15, 2021

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Last activity Oct 27, 2021

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Latest activity by Austin Vieth

Austin Vieth commented,

Community comment Developer - Zendesk APIs

I have the exact same issue as Rahul except I'm using the Oauth flow.

 

I will be opening a private ticket.

View comment · Posted Sep 08, 2020 · Austin Vieth

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Austin Vieth created a post,

Post Feedback - Voice (Talk)

Is there any indication that this is on the Talk RoadMap? 

Zendesk talk is a fantastic tool and we have used it in numerous ways. The ability to route calls through some mechanism (Preferably skill routing as that is an already created system) BEFORE the call is created as a ticket would be Greatly appreciated.

 

Problem: Tickets can only be routed to the appropriate agent once the call has left the queue, as this is when a ticket is generated. There needs to be functionality to route the call beforehand and I'm curious if this is something Zendesk plans on doing.

Notes: Because there is no marketplace for Zendesk talk apps to My knowledge, there is no way to get any improvements to the system in place other than reaching out to Zendesk directly.

 

If My question is unclear please let Me know.

 

Thank You,

Austin Vieth

Posted Jul 26, 2019 · Austin Vieth

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