Trent Blakeley

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Agent "Total Online Time" reporting.

Hi Nicole, I apologize for the late response.  In regards to your question a few weeks back I define productivity by time servicing a customer vs other things, like research, break, excess email/ch...

• View comment
• Trent Blakeley
• Created March 19, 2019 16:49
• 3 votes

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Agent "Total Online Time" reporting.

I completely agree and find a necessity for creating productivity reports to see how productive and efficient an employee is. 

• View comment
• Trent Blakeley
• Created February 19, 2019 19:42
• 3 votes