Dave Tonks

1. Guide
2. ...
3. End-user guide for Help Center
4. Submitting and tracking requests in the help center Customer Portal

Hi, This is becoming an increasing problem with our customers where one customer will manage the requests for multiple organisations, although they only have one email address. Currently, as I unde...

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• Dave Tonks
• Created November 03, 2022 14:55
• 0 votes

1. Support
2. ...
3. Measuring success
4. About CSAT (Customer Satisfaction) ratings in Zendesk Support

Just to confirm, the satisfaction ratings in the past 60 days, is that based on the date of the satisfaction submission, or when the associated ticket was created/solved?

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• Dave Tonks
• Created August 26, 2022 10:56
• 0 votes

1. Community
2. Feedback - Help Center (Guide)
3. Improvement suggestion for Article Verification for Guide

Thanks for responding @..., archived articles are listed when previewing which articles will be affected, when setting up the verification rule. Is this expected behaviour?

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• Dave Tonks
• Created February 16, 2021 09:24
• 0 votes

1. Community
2. Feedback - Help Center (Guide)
3. Improvement suggestion for Article Verification for Guide

@...^^

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• Dave Tonks
• Created January 29, 2021 16:36
• 0 votes

1. Community
2. Feedback - Help Center (Guide)
3. Improvement suggestion for Article Verification for Guide

Has the bug regarded archived articles been fixed? We are trying to roll our article verification and this seems to is preventing us from doing so. Are there any workarounds?

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• Dave Tonks
• Created January 29, 2021 16:35
• 0 votes