Dave Tonks
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Total activity24
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Last activity
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Member since
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Following0 users
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Followed by0 users
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Votes3
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Subscriptions11
Activity overview
Latest activity by Dave Tonks-
Dave Tonks commented,
Hi Arianne Batiles, but you just said that Organization subscription notification doesn't allow customisation? I'm really sorry if I'm missing something here?
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Dave Tonks commented,
Hi Arianne Batiles, Thanks for your reply. If a user belongs to multiple organisations, how can the user know which organisation the email or ticket is regarding? From what I can see, even followin...
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Dave Tonks commented,
Zsa Trias - We have an issue where a user will be a member of multiple organisations, and follow all of them. When they receive an email, they have no way of knowing which organisation the email is...
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Dave Tonks commented,
Hi Michael, Thankyou for taking the time to reply, I really appreciate it. From my end it looks like they have plugged that particular workaround. Thanks anyway
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Dave Tonks commented,
Michael McMeekin How can you merge a delete profile, it's non-accessible via the front end?
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Dave Tonks commented,
Hi, This is becoming an increasing problem with our customers where one customer will manage the requests for multiple organisations, although they only have one email address. Currently, as I unde...
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Dave Tonks commented,
Just to confirm, the satisfaction ratings in the past 60 days, is that based on the date of the satisfaction submission, or when the associated ticket was created/solved?
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Dave Tonks commented,
Thanks for responding @..., archived articles are listed when previewing which articles will be affected, when setting up the verification rule. Is this expected behaviour?
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Dave Tonks commented,
@...^^
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Dave Tonks commented,
Has the bug regarded archived articles been fixed? We are trying to roll our article verification and this seems to is preventing us from doing so. Are there any workarounds?