Jenna

hi jimmy,

we work with school districts, and at this time of year, i contact certain admin 2 weeks before their teachers return.  id like to be able to set those emails all up and then the day that is 2 weeks before, just click send.  i use macros and stuff, but each has to be personalized to an extent, as well as the different contacts put in and cc's, etc.  and there are a lot. 

thanks!

hi jimmy lin,

thanks for the save as draft option.  do you think you will have it for composing new tickets any time soon?