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Thomas Joussot

Joined Apr 15, 2021

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Last activity Dec 09, 2024

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ACTIVITY OVERVIEW

Latest activity by Thomas Joussot

Thomas Joussot commented,

Community comment Feedback - Help Center (Guide)

Hi Jake Bantz,

A workaround I've seen some customers use is to create a section where they can move articles that they want to archive, and instead restrict the viewing permissions to only admins or their KB team.

It looks like archived articles that have been restored (with viewing permissions set to admin agents and admins only) don't seem to show up in Explore. Does that mean we lose everything we need for reporting once an article as been archived once?

View comment · Posted Dec 09, 2024 · Thomas Joussot

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Thomas Joussot commented,

CommentHow to manage the help center

+1 we absolutely need this without coding knowledge!

Manual subscription per user should be supported too, in user details or/and article/section settings.

View comment · Posted Oct 06, 2023 · Thomas Joussot

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Thomas Joussot commented,

Community comment Feedback - Ticketing system (Support)

+1 Can't wait! Is there any ETA?

View comment · Posted Oct 04, 2023 · Thomas Joussot

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Thomas Joussot commented,

Community comment Q&A - Users, groups, and organizations

+1

Personally, all my customers have my time zone in their profile. Is that normal?

I wish I could automatically update/populate their time zones in batch based on their last IP address?

View comment · Posted Feb 02, 2023 · Thomas Joussot

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Thomas Joussot commented,

Community comment Discussion - Tips and best practices from the community

Got it Brett, thanks for the clarification!

View comment · Posted May 16, 2019 · Thomas Joussot

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Thomas Joussot commented,

Community comment Discussion - Tips and best practices from the community

Hi Brett,

Thanks for sharing this but I'm confused with this process. I may be wrong or miss something but why not CC'ing contact directly to do the same thing when the response needs to be public?

View comment · Posted May 15, 2019 · Thomas Joussot

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Thomas Joussot commented,

Community comment Feedback - Ticketing system (Support)

@Mike, thank you for sharing this, much appreciated!

View comment · Posted Jul 05, 2018 · Thomas Joussot

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Thomas Joussot commented,

Community comment Feedback - Ticketing system (Support)

+1

View comment · Posted May 25, 2018 · Thomas Joussot

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Thomas Joussot commented,

Community comment Feedback - Ticketing system (Support)

+1 !!!

View comment · Posted Feb 01, 2017 · Thomas Joussot

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Thomas Joussot commented,

Community comment Feedback - Ticketing system (Support)

Hi there,

A quick bump on this thread...

I do not see any 'New' in Status drop-down menu when setting a Trigger on my end. Is any experiencing the same thing ?

View comment · Posted Jun 22, 2016 · Thomas Joussot

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