Thomas Joussot

1. Community
2. Feedback - Ticketing System (Support)
3. Use Followers as VIEW parameter conditions

+1 feature request

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• Thomas Joussot
• Created June 15, 2022 22:37
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. Ability to reference Followers within Triggers, Automations, Views, Macros, etc.

Thanks Abigal! +1!!! I totally approve all of these feature requests. There is clearly a lack of followers notification workflow. Hoping for a quick implementation.

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• Thomas Joussot
• Created December 04, 2019 08:40
• 4 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Need a placeholder for satisfaction reason

+1 on this feature request. This placeholder is absolutely required to notify team leaders here as well. This is crucial for us to know why a ticket has been bad rated. Please consider adding this ...

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• Thomas Joussot
• Created July 29, 2019 09:26
• 1 vote

1. Community
2. Tips from users - Zendesk Suite
3. How to allow email target responses to thread into existing ticket

Got it Brett, thanks for the clarification!

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• Thomas Joussot
• Created May 16, 2019 08:15
• 0 votes

1. Community
2. Tips from users - Zendesk Suite
3. How to allow email target responses to thread into existing ticket

Hi Brett, Thanks for sharing this but I'm confused with this process. I may be wrong or miss something but why not CC'ing contact directly to do the same thing when the response needs to be public?

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• Thomas Joussot
• Created May 15, 2019 09:07
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. How do you deal with tickets about bugs in your software?

'On-Hold' status would be the way to go with your tickets while waiting for feedback from your dev team.

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• Thomas Joussot
• Created April 24, 2019 12:03
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Link user field with ticket field

@Mike, thank you for sharing this, much appreciated!

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• Thomas Joussot
• Created July 05, 2018 11:42
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Link user field with ticket field

+1

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• Thomas Joussot
• Created May 25, 2018 14:12
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. Can we keep the ticket's status as NEW after assignment until Agent manually updates?

+1 !!!

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• Thomas Joussot
• Created February 01, 2017 00:13
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. Can we keep the ticket's status as NEW after assignment until Agent manually updates?

Hi there, A quick bump on this thread... I do not see any 'New' in Status drop-down menu when setting a Trigger on my end. Is any experiencing the same thing ?

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• Thomas Joussot
• Created June 22, 2016 23:37
• 0 votes