
Thomas Joussot
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Total activity45
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Last activity
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Member since
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Following0 users
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Followed by0 users
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Votes14
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Subscriptions15
Activity overview
Latest activity by Thomas Joussot-
Thomas Joussot commented,
+1 feature request
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Thomas Joussot commented,
Thanks Abigal! +1!!! I totally approve all of these feature requests. There is clearly a lack of followers notification workflow. Hoping for a quick implementation.
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Thomas Joussot commented,
+1 on this feature request. This placeholder is absolutely required to notify team leaders here as well. This is crucial for us to know why a ticket has been bad rated. Please consider adding this ...
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Thomas Joussot commented,
Got it Brett, thanks for the clarification!
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Thomas Joussot commented,
Hi Brett, Thanks for sharing this but I'm confused with this process. I may be wrong or miss something but why not CC'ing contact directly to do the same thing when the response needs to be public?
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Thomas Joussot commented,
'On-Hold' status would be the way to go with your tickets while waiting for feedback from your dev team.
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Thomas Joussot commented,
@Mike, thank you for sharing this, much appreciated!
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Thomas Joussot commented,
+1
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Thomas Joussot commented,
+1 !!!
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Thomas Joussot commented,
Hi there, A quick bump on this thread... I do not see any 'New' in Status drop-down menu when setting a Trigger on my end. Is any experiencing the same thing ?