Thomas Joussot

1. Community
2. Feedback - Help Center (Guide)
3. Allow articles to be posted to multiple sections

+1 c'mon!!! Now 371 comments!

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• Thomas Joussot
• Created January 06, 2021 00:05
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Ability to reference Followers within Triggers, Automations, Views, Macros, etc.

Thanks Abigal! +1!!! I totally approve all of these feature requests. There is clearly a lack of followers notification workflow. Hoping for a quick implementation.

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• Thomas Joussot
• Created December 04, 2019 08:40
• 3 votes

1. Community
2. Feedback - Help Center (Guide)
3. Allow articles to be posted to multiple sections

Looking forward to this feature we're all waiting for some time now… Fingers crossed…

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• Thomas Joussot
• Created September 19, 2019 12:29
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Need a placeholder for satisfaction reason

+1 on this feature request. This placeholder is absolutely required to notify team leaders here as well. This is crucial for us to know why a ticket has been bad rated. Please consider adding this ...

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• Thomas Joussot
• Created July 29, 2019 09:26
• 1 vote

1. Community
2. Feedback - Help Center (Guide)
3. Improvements to Rapid Resolve

I also totally agree all of this!

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• Thomas Joussot
• Created June 14, 2019 07:33
• 1 vote

1. Community
2. Feedback - Help Center (Guide)
3. Allow articles to be posted to multiple sections

@Mark, haha right! Actually "first half of 2019" is close now so I really hope they will announce it soon!

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• Thomas Joussot
• Created June 06, 2019 09:33
• 1 vote

1. Community
2. Feedback - Help Center (Guide)
3. Allow articles to be posted to multiple sections

Can't wait! ;-)

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• Thomas Joussot
• Created June 05, 2019 23:37
• 1 vote

1. Community
2. Tips from users - Zendesk Suite
3. How to allow email target responses to thread into existing ticket

Got it Brett, thanks for the clarification!

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• Thomas Joussot
• Created May 16, 2019 08:15
• 0 votes

1. Community
2. Tips from users - Zendesk Suite
3. How to allow email target responses to thread into existing ticket

Hi Brett, Thanks for sharing this but I'm confused with this process. I may be wrong or miss something but why not CC'ing contact directly to do the same thing when the response needs to be public?

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• Thomas Joussot
• Created May 15, 2019 09:07
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. How do you deal with tickets about bugs in your software?

'On-Hold' status would be the way to go with your tickets while waiting for feedback from your dev team.

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• Thomas Joussot
• Created April 24, 2019 12:03
• 0 votes