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David

Joined Apr 15, 2021

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Last activity May 17, 2022

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ACTIVITY OVERVIEW

Latest activity by David

David commented,

Community comment Discussion - Tips and best practices from the community

Thanks Andrew, in the end I did use Chris' code, and it came out well, other than that extra positive-vote-hidden-image-link. It didnt appear in the email and instead i saw the ugly icon for the image that cannot be found.

Do you guys think it would work the same if I put style="display:none" in the HTML?

View comment · Posted Mar 06, 2019 · David

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David commented,

Community comment Discussion - Tips and best practices from the community

Hi, and thanks for this!

 

I did a bit of tweaking to the updated code, but now I see that there is an extra that appears in the email itself, even though I thoroughly checked the code and there is no such .

 


















SatisfiedNot Satisfied

 

Any ideas?

View comment · Posted Mar 05, 2019 · David

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David commented,

Community comment Feedback - Ticketing system (Support)

Ok, that's quite clear.

 

However, seems like if it's causing problems then I can just deactivate the trigger/automation and then it will all revert to working fine, no?

 

View comment · Posted Mar 05, 2019 · David

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David commented,

Community comment Feedback - Ticketing system (Support)

Thanks Graeme for pointing that out!

 

I was under the impression that this was actually encouraged by Zendesk, being promoted into an article, albeit due to their inability to provide this feature built-in.

 

View comment · Posted Mar 05, 2019 · David

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David commented,

Community comment Discussion - Tips and best practices from the community

Where and in what format does the video need to be stored in order to be able to embed it like this?

 

View comment · Posted Aug 15, 2017 · David

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David commented,

Community comment Q&A - Help center and community

works great, thanks! and it's also a better solution for me because I have 2 languages, and this enables me to use Dynamic Content

 

View comment · Posted Apr 30, 2017 · David

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David commented,

Community comment Q&A - Help center and community

This is from after I clicked "Preview"

View comment · Posted Apr 30, 2017 · David

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David commented,

Community comment Q&A - Help center and community

Hello Customer Support Theme,

 

I'm afraid the code you provided is not working for me. I placed it at the end of the code in the JS tab, as you suggested.

Also, I see that the screenshot doesn't contain all the code you provided in the post.

View comment · Posted Apr 30, 2017 · David

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David commented,

Community comment Q&A - Help center and community

Hi Diziana,  it would be great if you could post a code snippet, something I could just copy and paste in.

Thanks!

View comment · Posted Apr 30, 2017 · David

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David created a post,

Post Q&A - Help center and community

I would like to reword the heading. I see that it is represented by the {{recent_activity}} placeholder. How do I change this text, and other text that is brought by these placeholders?

Posted Apr 26, 2017 · David

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