Recent searches


No recent searches

Wismann, Leigha's Avatar

Wismann, Leigha

Joined Apr 15, 2021

·

Last activity Feb 25, 2022

Following

0

Followers

0

Total activity

9

Votes

0

Subscriptions

5

ACTIVITY OVERVIEW

Latest activity by Wismann, Leigha

Wismann, Leigha created a post,

Post Q&A - Tickets and email

For about 3 weeks now, I've noticed that almost everything I click on a NEW ticket, the page automatically jumps down 1/2 the page and doesn't let me in the ticket.  I will have to click the NEW ticket a second time and then I'm navigated into the ticket.

Can this be fixed? Is it a know issue?  Thoughts?

Posted Feb 25, 2022 · Wismann, Leigha

0

Followers

2

Votes

1

Comment


Wismann, Leigha commented,

CommentTicket basics

When I add a macro and/or ticket category to a ticket and the tag that is linked shows up under the tag field, but when I try to manually add another tag to the ticket, that new tag trumps the old tag and removes it instead of keeping both tags on the ticket.  How do I fix that?


It also happens with if I add a ticket category and the tag that is linked to it also is added to the ticket, but then I try to manually add another tag, that newest tag wipes out of the tag and updates the Ticket Category too.  I want to keep all tags on the ticket.  How do I fix that?

View comment · Posted Jan 27, 2022 · Wismann, Leigha

0

Followers

0

Votes

0

Comments


Wismann, Leigha commented,

CommentTicket automation and collaboration

What do I need to update when a user who has the no_scat tag linked to their user account submits a ticket and the ticket assignee uses a macro that has a tag set automatically removes the no_scat tag from the ticket?  How do I get the no_scat tag to stay on the ticket once a macro is used?

View comment · Posted Aug 11, 2021 · Wismann, Leigha

0

Followers

0

Votes

0

Comments


Wismann, Leigha commented,

CommentTicket automation and collaboration

How do I link a tag to a Macro if the Marco was created first instead of the Ticket Category?

View comment · Posted May 19, 2021 · Wismann, Leigha

0

Followers

0

Votes

0

Comments