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Wismann, Leigha
Joined Apr 15, 2021
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Last activity Feb 25, 2022
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Latest activity by Wismann, Leigha
Wismann, Leigha created a post,
For about 3 weeks now, I've noticed that almost everything I click on a NEW ticket, the page automatically jumps down 1/2 the page and doesn't let me in the ticket. I will have to click the NEW ticket a second time and then I'm navigated into the ticket.
Can this be fixed? Is it a know issue? Thoughts?
Posted Feb 25, 2022 · Wismann, Leigha
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Wismann, Leigha commented,
When I add a macro and/or ticket category to a ticket and the tag that is linked shows up under the tag field, but when I try to manually add another tag to the ticket, that new tag trumps the old tag and removes it instead of keeping both tags on the ticket. How do I fix that?
It also happens with if I add a ticket category and the tag that is linked to it also is added to the ticket, but then I try to manually add another tag, that newest tag wipes out of the tag and updates the Ticket Category too. I want to keep all tags on the ticket. How do I fix that?
View comment · Posted Jan 27, 2022 · Wismann, Leigha
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Wismann, Leigha commented,
What do I need to update when a user who has the no_scat tag linked to their user account submits a ticket and the ticket assignee uses a macro that has a tag set automatically removes the no_scat tag from the ticket? How do I get the no_scat tag to stay on the ticket once a macro is used?
View comment · Posted Aug 11, 2021 · Wismann, Leigha
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Wismann, Leigha commented,
How do I link a tag to a Macro if the Marco was created first instead of the Ticket Category?
View comment · Posted May 19, 2021 · Wismann, Leigha
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