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Wismann, Leigha

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Latest activity by Wismann, Leigha
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    Wismann, Leigha created a post,

    Tickets Jumping

    1. Community
    2. Zendesk Suite Q&A

    For about 3 weeks now, I've noticed that almost everything I click on a NEW ticket, the page automatically jumps down 1/2 the page and doesn't let me in the ticket.  I will have to click the NEW ti...

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    Wismann, Leigha commented,

    1. Agent guide
    2. Ticket basics
    3. Working with ticket tags

    When I add a macro and/or ticket category to a ticket and the tag that is linked shows up under the tag field, but when I try to manually add another tag to the ticket, that new tag trumps the old ...

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    Wismann, Leigha commented,

    1. Agent guide
    2. Ticket automation and collaboration
    3. Organizing and managing your macros

    What do I need to update when a user who has the no_scat tag linked to their user account submits a ticket and the ticket assignee uses a macro that has a tag set automatically removes the no_scat ...

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    Wismann, Leigha commented,

    1. Agent guide
    2. Ticket automation and collaboration
    3. Creating macros for tickets

    How do I link a tag to a Macro if the Marco was created first instead of the Ticket Category?

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