Wismann, Leigha

1. Agent guide
2. Ticket basics
3. Working with ticket tags

When I add a macro and/or ticket category to a ticket and the tag that is linked shows up under the tag field, but when I try to manually add another tag to the ticket, that new tag trumps the old ...

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• Wismann, Leigha
• Created January 27, 2022 21:32
• 0 votes

1. Agent guide
2. Ticket automation and collaboration
3. Organizing and managing your macros

What do I need to update when a user who has the no_scat tag linked to their user account submits a ticket and the ticket assignee uses a macro that has a tag set automatically removes the no_scat ...

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• Wismann, Leigha
• Created August 11, 2021 18:24
• 0 votes

1. Agent guide
2. Ticket automation and collaboration
3. Creating macros for repetitive ticket responses and actions

How do I link a tag to a Macro if the Marco was created first instead of the Ticket Category?

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• Wismann, Leigha
• Created May 19, 2021 21:40
• 0 votes